Welcome to HGdiamondrings.com, the best place find thousands of "Fine Quality Diamond Jewelry at Factory Prices"! We have created an easy-to-navigate shopping experience for all jewelry buyers. grandparents and anyone who knows anyone who is having a baby.
We have scoured the planet to select the quality products that we believe you will want and need. We are constantly adding more. The information below will give you a quick overview of HGdiamondrings.com. If you ever need additional help, send us an e-mail or give us a call toll-free at 1-877-513-7655.
Navigation
To shop at HGdiamondrings.com, simply click on any of the product category links on the left hand tool bar, which include our major department categories, an index of our entire store and a listing of all of the manufacture goods that we offer. You can also search by using the search box. Other tips:
- Links are connections to other parts of the store.
- Clicking the "back" button on your browser's tool bar will take you back to the previous page.
- Use the scroll bar on the right side of your screen to move up and down on any given page.
Ordering
The reason we exist is to make your life easier. We have designed our site to make it as simple as possible for you to browse around and find exactly what you are looking for.
Browse the vast selection of quality merchandise in our jewelry pages and pick items you are interested in by clicking on the "Pictures " for product detail. Your items will be placed in your virtual shopping cart once you click on "ADD to Cart", which can be viewed at any time during your visit by clicking on the Shopping Cart button, which is located at the left side of the page. Once you have completed your shopping, click on the Shopping Cart button and proceed to check out. Remember at HGdiamondrings.om, there are never any handling charges and you will never be billed until you completely check out. Choice of PayPal or 2CheckOut.com
About our online ordering form
Simply create your private on line account first and fill in your billing and shipping information, check to make sure that all of the items that you have selected are present in your shopping cart and then select your payment method.
Once you have placed your first order with us, our intelligent ordering form remembers your information with an e-mail address and a password. This makes it easy for repeat visits in that you don't have to fill out all of your personal information again. If at any time you experience any problems filling out your order form, feel free to contact one of our customer service representatives toll free at 1-877-513-7655 and they will be happy to assist you. Upon the processing of your order, you will be automatically e-mailed a copy of your order. Another e-mail will follow with a tracking number so that you can track the delivery status of your order. We want your shopping experience at HGdiamondrings.com to be as easy as possible. Let us know how we can help. FREE ENGRAVING:
Offering free engraving for inside rings and top of signet rings, Block letters Only. We welcome any fancy engraving of your choice this cost extra.
Special Order Return Policy
Certain items including bedding and bedding accessories are Special Order and, as such, are subject to our Special Order Return Policy.
Any product that is subject to our Special Order Return Policy is so noted on that product's description page. Unfortunately, we must enforce this policy because we cannot stock Special Order items and they are ordered based on your request. We must charge your credit card at the time that an order is placed with us.
All returns and cancellations of Special Order products are subject to a 30% Restocking Fee. To avoid this restocking fee, your order must be cancelled prior to HGdiamondrings.com placing your order with our Manufacturing department, Shipping charges cannot be refunded.
All personalized items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with the Manufacturing department of hartgem.com.
We love satisfied customers, so if you have any questions about this policy, please feel free to contact us via e-mail at sales@hartgems.com or via telephone toll free at 1-877-513-7655.
Returns and Exchanges
"MONEY BACK GUARANTEE" Return Policy - We love satisfied customers. If you are not completely satisfied with your purchase from Hartgem, please take advantage of our "Money Back Guarantee" Return Policy. HARTGEM WILL NOT ACCEPT RETURNS BY UPS. REGISTERED MAIL ONLY.
If you are not fully satisfied within 30 days of the delivery date of your item, you may return it to us. Call our friendly customer service via telephone toll free at 1-877-513-7655 to receive a Return Authorization Number (RAN) to allow us to keep track of the return.
Our "Money Back Guarantee" is meant to make your shopping experience enjoyable and convenient. You may return the item for a full refund of the purchase price less any coupons used, shipping charges, shipping surcharges, gift wrapping fees and handling fees, if applicable.
The returned product must be in new and unused condition and in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means saleable condition, not scratched and used. We cannot issue refunds for an item with any indications that it has been used.
Special Order items are subject to our Special Order Return Policy.
Return shipping costs are your responsibility unless the item is damaged or defective (Please see our policy regarding damaged or defective items).
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at sales@hartgems.com or via telephone toll free at 1-877-513-7655.
Please allow us up to 10 days once we have received your return to process and issue your refund. *Special orders such as platinum ring or special design rings will not be refunded. Welcome to exchange to a new jewelry item. NO REFUND ON.. *Special orders such as platinum ring or Initial rings or Signet rings with engraving, special design rings or Rings with very small finger size or very large finger size or Inside engraved rings, Wedding bands will be subject of 30% restocking charge. These are special orders there for will not qualify for refund. HG Diamond Rings will exchange for a new jewelry item or replace to proper finger size free of charge, Any modification is free of charge, All we ask is return postage cost. You welcome to exchange to a new jewelry item. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for refunds.
Credit and Return Time:
Please give us some time to process your return/exchange. It takes up to 10 business days for us to receive the returned or exchanged product back from you. All refunds granted are for the purchase price of the product only. Shipping Costs, Shipping Surcharges and Gift Wrapping Costs are refundable only if a product arrives damaged due to shipping or is defective.
Canceling Your Order:
If you have placed an order and would like to cancel it, please contact us by either calling toll free at 1-877-513-7655 or email us within four hours of placing your order to cancel it free of any charges, Otherwise there will be a 25% manufacturing charge. Repairs: Resizing rings are free of charge, All we ask is return postage of $20.00
Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.
In these rare cases that we cannot prevent the shipment, please see our Return Policy.
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